Radisson Blu Hotel, Sopot
Radisson Blu Hotel, Sopot, Sopot
Book online
Zdjęcie recepcji Radisson Blu Hotel, Sopot

RULES AND REGULATIONS

tripadvisor
28 Mar 2024
29 Mar 2024

Radisson Blu Hotel, Sopot - Hotel Regulations

§1 SUBJECT OF THE TERMS AND CONDITIONS

  1. These Terms and Conditions apply at the Radisson Blu Hotel, Sopot (hereinafter: Hotel) and apply to all persons using the Hotel’s services and persons staying in the Hotel and on the premises of the Hotel. The hotel is located at a property in Sopot, at 54 Bitwy pod Płowcami Street.
  2. The Hotel is operated by Hossa.biz Sp. z o. o. (hereinafter: Service Provider), registered in Gdańsk, ul. Cypriana Kamila Norwida 1, entered into the register at the District Court Gdańsk-Północ in Gdańsk, VII Department Commercial Register of the National Court Register, Register of Entrepreneurs under KRS number 0000295112, NIP (tax ID) 5862206966, Regon (national business registry number) 220520462.
  3. Hotel Services shall mean all services provided to Hotel Guests by the Service Provider in accordance with these Terms and Conditions – i.e., hotel services in accordance with the Act of 29 August 1997 on tourist services, including in particular:
    • rental of hotel rooms,
    • catering services,
    • organisation of events, gatherings, conferences, etc.
    • rental of conference, restaurant and banquet rooms,
    • rental of parking space.
  4. Hotel Guest shall mean a natural person who uses the Hotel Services
  5. Ordering Party shall mean an entity (natural person, legal person or other organisational unit) using the Hotel Services on the basis of an individual contract for the provision of services (Service Provision Agreement). The provisions of these Terms and Conditions relating to the Hotel Guest shall apply accordingly to a natural person using the Hotel Services on the basis of and under the Agreement for the Provision of Services
  6. The Hotel’s Terms and Conditions define the rules for the provision of Hotel Services, the rules by which Hotel Guests staying at the Hotel must abide, as well as the rules for the liability of the Service Provider and Hotel Guests and, respectively, Ordering Parties in connection with the provision and use of the Hotel Services.
  7. The Hotel Terms and Conditions constitute an integral part of the contract concluded when the Hotel Guest makes a reservation, by paying a down payment or the entire amount due for the stay or by signing the registration card or, respectively, by concluding the Contract for the Provision of Services by the Ordering Party with the Service Provider. By performing the above-mentioned, the Hotel Guest or the Ordering Party, respectively, confirms that he or she has read and fully accepts the terms of the Terms and Conditions and undertakes to comply with them.
  8. The Hotel Terms and Conditions are available at the Hotel Reception and on the website www.radissonblusopot.pl

§2 RESERVATION

  1. Rooms and hotel services may be reserved via online booking systems, by phone, e-mail or in person at the Hotel Reception. Reservations can be made by a natural person with full legal capacity.
  2. The provisions of this paragraph shall also apply accordingly to reservations made by Ordering Parties to the extent that the Agreement for the Provision of Services does not provide otherwise.
  3. In order to make a reservation, it is necessary to provide personal data necessary to perform the Hotel Services (such as: name and surname, e-mail address, mobile phone number) and pay for the cost of the stay in part or in full, depending on the regulations of a given offer or individual arrangements. The Hotel Guest is obliged to provide only complete and correct data. The Hotel Guest acknowledges and accepts that it is forbidden to provide the Service Provider with untrue or misleading information.
  4. In the event that the terms and conditions of a given offer do not require payment of any part of the cost of the stay before its commencement, the Service Provider does not guarantee the Hotel Guest a room reservation.
  5. When a reservation is made, the Service Provider (or an intermediary acting on behalf of the Service Provider) shall inform the Hotel Guest about:
    • the main booking details,
    • the price of the Hotel Service,
    •  data identifying the Service Provider,
    • additional payment for services not included in the reservation, if the Hotel Guest orders additional services during their stay at the Hotel,
    • terms and conditions regarding cancellation.
  6. After making the reservation, the Service Provider shall send the Hotel Guest confirmation of the reservation together with the information referred to in point 6 via e-mail to the e-mail address given. In the case of a reservation made by phone or in person, the information referred to in point 6 shall be given to the Hotel Guest during the booking process or in another manner agreed with the Hotel Guest.
  7. If the Service Provider requires prepayment, this should be paid within the agreed period to the bank account number given.
  8. If the prepayment is not registered within the prescribed period, the Service Provider reserves the right to cancel the reservation.
  9. Payments can be made by cash, bank transfer, payment card, credit card or in accordance with the Terms and Conditions applicable to a given intermediary.
  10. The service provider accepts the following payment cards: American Express, VISA, Mastercard, Maestro, Diners Club International, V Pay.
  11. In the event that the Service Provider is unable to provide the reserved hotel room, the Hotel Guest shall be notified immediately. In this case, the Service Provider shall provide accommodation in the nearest hotel of a similar standard. In this case, the Service Provider shall also cover the cost of one round-trip journey between the replacement hotel and the Hotel.
  12. Should the Hotel Guest wish to cancel the reservation, the cancellation should be performed in the same manner as the reservation.
  13. A hotel room may be cancelled no later than 1 day before the declared start date of the reserved stay, by 12:00 pm, unless the terms and conditions of a given offer provide otherwise.
  14. In the event of cancellation after the expiry of the period referred to in paragraph 13 or the Hotel Guest’s failure to appear at the Hotel on the declared start date of the reserved stay, the Hotel Guest shall be obliged to pay the reservation fee, unless the reservation was made as part of an offer whose terms and conditions provide otherwise.

§3 HOTEL NIGHT, CHECK IN AND CHECK OUT TIMES

  1. A room in the Hotel is rented per night.
  2. Check in begins at 3:00 pm and check out is by 11:00 pm the next day.
  3. If the Hotel Guest does not specify the length of stay at the time of renting the room, it is assumed that the room is rented for one night.
  4. Should the Hotel Guest wish to extend his or her stay, this should be reported to the reception desk by 9:00 am on the day of original departure. The hotel shall take into account the wish to extend the stay as far as possible.
  5. In the event of consent to extend the stay, the Service Provider reserves the right to charge the following fees:
    • a) until 1:00 pm – free of charge
    • b) until 4:00 pm – half the rate for one night’s stay
    • c) after 4 pm – the full price of one night’s stay without breakfast
  6. The Service Provider reserves the right to refuse to extend the Hotel Guest’s stay at the Hotel in the event of failure to make full payment for the current stay or in the event of non-compliance with the applicable Terms and Conditions.
  7. Should the Hotel Guest not vacate the room after the expiry of the stay, the Service Provider reserves the right for at least two representatives of the Service Provider to pack and store the Hotel Guest’s belongings. One of these representatives must be the Director or Head of the Department. The packed items shall be deposited at the Hotel and be available for collection at the Reception.
  8. Should the Hotel Guest wish to shorten the stay, this must be reported to the hotel reception no later than 12:00 pm on the day before the planned departure. Otherwise, the next hotel night shall be considered valid, unless the terms and conditions of the offer purchased by the Hotel Guest provide otherwise.

§4 CHECKING IN AND STAYING AT THE HOTEL

  1. In order for a Hotel Guest to be admitted, an ID document with a photo must be presented to the Reception staff and the registration card must be signed.
  2. The hotel reserves the right to refuse to check in person under age of 18 staying without a tutor.
  3. The Service Provider reserves the right to pre-authorise the payment card or collect the amount due for the entire stay during check-in.
  4. Any additional payments arising from the stay shall be settled by the Hotel Guest on the day of departure at the latest.
  5. In the event of non-payment of the total amount related to the stay, the Service Provider is entitled to charge the Hotel Guest for all services and goods provided.
  6. The Hotel Guest may not transfer the room to a third party without the prior registration of the third party at the Reception Desk, even if the period for which the Hotel Guest has paid has not expired.
  7. Anyone not registered as staying at the Hotel may stay in the Hotel Guest’s room after prior notification by the Hotel Guest to the Reception Desk, only between 7:00 am and 10:00 pm.
  8. Quiet hours are observed in the hotel from 10:00 pm until 7:00 am.
  9. Hotel Guests and anyone using the Hotel Services should behave in such a way as to not disturb other Hotel Guests. The Service Provider may refuse to continue providing Services to anyone who violates this rule.
  10. The Service Provider may refuse to accept a Hotel Guest who, during the previous stay, grossly violated these Terms and Conditions by causing damage to the property of the Hotel or other Hotel Guests or harm to a Hotel Guest, Hotel employee or anyone else staying in the Hotel, or otherwise disturbed Hotel Guests or the operation of the Hotel.
  11. The Service Provider reserves the right to refuse to accept a Hotel Guest for justified reasons.
  12. Smoking tobacco products and electronic cigarettes is prohibited in the Hotel, including on room balconies and terraces. In the event of a violation of this rule, the Hotel Guest may be charged with a fine of PLN 500 for each violation, as well as the obligation to cover the cost of calling services automatically notified by the fire protection system.  Dedicated smoking area is limited to the ash tray in front of the hotel.
  13. The Service Provider informs that a CCTV monitoring system has been installed in the Hotel in public areas (reception, lobby, restaurant, fitness, swimming pools, corridors, conference center) for security reasons.
  14. In all areas of the restaurant, including a la carte, breakfast and lobby bar covered clothing is obligatory (swimwear and bathrobes are prohibited).
  15. It is forbidden to consume drinks and meals of one's own or ordered from the outside in the dining areas.

§5 SAFETY AND SECURITY

  1. Each room contains an evacuation plan, which the Hotel Guest is obliged to read.
  2. The Hotel has an alert system which, in the event of an emergency, informs about the necessary action to be taken. The Hotel Guest is obliged to strictly comply with the instructions given in the alert.
  3. In the event of noticing a fire, the Hotel Guest should, if possible, press the nearest manual call button and head directly to the nearest exit in accordance with the escape route signs.
  4. Upon the arrival of the fire brigade, the commander of the fire brigade shall take control of the operation.
  5. The hotel rooms are equipped with a safe where it is recommended to store documents, cash, securities, valuables or items of scientific or artistic value, unless these items have been deposited by the Hotel Guest in the hotel safe.
  6. The Service Provider is not responsible for the loss or damage of items deposited by Hotel Guests in the room safe, unless such liability results from the mandatory provisions of law.
  7. The use of scooters, ride-ons, bicycles, roller skates and skateboards in the Hotel is forbidden.

§ 6 HOTEL SERVICES

  1. The Service Provider provides Services of a standard consistent with the Hotel category. In the event of reservations regarding the quality of the Hotel Services, the Hotel Guest is asked to report them to the Reception Desk as soon as possible so that the Hotel staff may react forthwith.
  2. The hotel is obliged to provide:
    • conditions for rest, recreation and relaxation
    • safety of stay and protection of personal data, 
    • professional and courteous service throughout all Services provided by the Hotel,
    • room cleaning and necessary repairs during the absence of the Hotel Guest and in his or her presence, only if he or she so desires,
    • additional room cleaning beyond the provisions related to the Hotel’s categorisation is possible for an additional fee of PLN 500
    • technically efficient service; in the event of faults that cannot be repaired, the Hotel shall make every effort to mitigate the resulting inconvenience, as far as possible,
    • in the case described above or in the event of repair of damage, the Hotel Guest waives claims and rights to compensation.
  3. The hotel provides the following services included in the price of the stay:
    • information related to the stay and travel,
    • wake-up calls at the appointed time,
    • a working internet connection,
    • storage for valuables in the hotel safe located at the back of the Reception Desk during the Hotel Guest’s stay at the Hotel, in accordance with the relevant provisions of the Civil Code
    • luggage storage (the hotel may refuse to accept luggage for storage on dates other than the dates of the Guest’s stay and refuse to store items that do not appear to be personal luggage),
    • arranging transport.
  4. At the request of the Hotel Guest, the Hotel provides the following services at an additional charge:
    • catering services, including room service, minibar,
    • spa services,
    • scanning, photocopying and printing documents,
    • washing and ironing 
    • parking space rental.
  5. The Hotel has a SPA and Wellness area. The rules for using the SPA and Wellness area are stipulated in separate terms and conditions, available at the Hotel Reception, SPA Reception and on the Hotel’s website. The Hotel Guest should read these terms before using the services and comply with their provisions.

§ 7 PARKING

  1. There are car parks (the Hotel Car Park) on the premises of the Hotel and outside the premises of the Hotel that may be used subject to an additional charge. It is possible to reserve a parking space. In the absence of a reservation, parking spaces may remain at Hotel Guests’ disposal, subject to availability.
  2. The fee for using the Hotel Car Park is given in a separate price list.
  3. The Hotel Car Park is not guarded.
  4. The Service Provider is not responsible for damage to, or loss of, a car or other vehicle belonging to a Hotel Guest.
  5. The Service Provider is not responsible for items or animals left in the vehicle, regardless of whether the vehicle was parked in the Hotel Car Park or outside the car park within the Hotel’s premises.
  6. The rules for using the Hotel Car Park are stipulated in separate terms and conditions, available at the Hotel Reception.
  7. Entering and parking in prohibited areas may result in an additional fine of PLN 1,000.

§ 8 PETS

  1. 1.According to the terms stipulated in this paragraph, pets are allowed to stay at the Hotel with Hotel Guests during their stay at the Hotel.
  2. When making the reservation, the Hotel Guest is obliged to obtain the consent of the Service Provider for a pet to stay at the Hotel.
  3. Only domestic pets, such as dogs and cats, are allowed on the premises of the Hotel. The hotel reserves the right to refuse to accept species and breeds that are generally considered dangerous or aggressive.
  4. The price of the pet’s stay at the Hotel is in accordance with the current price list of additional services offered at the hotel
  5. The Hotel accepts healthy, dewormed pets with a health book indicating up-to-date, mandatory vaccinations. The hotel has the right to ask to see the animal’s health book and refuse to accept sick or convalescent animals.
  6. Any Hotel Guest who is the owner of a dog is obliged to clean up after the dog in and around the Hotel’s premises. Cat owners must bring a litter tray with sand or litter.
  7. All damage to the property of the Hotel or the property of other Hotel Guests caused by the animal, as well as soiling that requires additional work from the staff, shall be costed by the Hotel, and the costs shall be charged to the Hotel Guest accompanied by the animal.
  8. The Hotel Guest is responsible for keeping the pet quiet in the Hotel and not disturbing other Hotel Guests.
  9. In public areas, the pet owner is obliged to keep the animal on a leash or in a carrier designed for this purpose. Pets are not allowed on chairs, armchairs or sofas and directly on the laps of guests sitting at tables in the restaurant and lobby bar.
  10. It is forbidden to bring animals to the indoor and outdoor children’s playground.
  11. It is forbidden to bring animals into the gastronomic areas where breakfast and buffet dinners are served.

§ 9 LIABILITY OF THE SERVICE PROVIDER

  1. The Service Provider is responsible for the loss or damage of items brought by Hotel Guests to the extent specified in the provisions of art. 846–849 of the Civil Code, unless the parties have agreed otherwise (including in particular in the Service Provision Agreement).
  2. The Hotel Guest should notify the Reception about the occurrence of the damage immediately after discovering it.
  3. The Service Provider shall not be liable for the theft of money, theft, damage or destruction of securities, valuables or items of scientific or artistic value, if these items have not been deposited by the Hotel Guest and placed in the hotel safe located at the back of the Reception Desk or not have been deposited in the room safe, unless such liability results from the mandatory provisions of the law.
  4. The Service Provider reserves the right to refuse to accept high-value items (above PLN 50,000), significant amounts of money (above PLN 50,000), security-threatening items and bulky items that cannot be placed in the safe.
  5. The Service Provider’s liability for damage to, or loss of, an item brought by a Hotel Guest is limited to the amount of one hundred times the fee for a hotel night and may not exceed fifty times the fee for one item, subject to the mandatory provisions of law.

§ 10 RESPONSIBILITY OF THE HOTEL GUEST AND THE ORDERING PARTY

  1. 1.Hotel Guests are also responsible for damages caused by the behaviour of persons under their supervision (i.e. minors), persons brought to the Hotel by Hotel Guests, as well as for damages caused by pets (in accordance with the provisions of paragraph 8).
  2. The Ordering Party is liable (jointly and severally with Hotel Guests) for damages caused by Hotel Guests using the Hotel Services under the Agreement for the Provision of Services, taking into account the relevant provisions of such Agreement.
  3. Unless the detailed provisions of these Terms and Conditions or the provisions of the Agreement for the Provision of Services provide otherwise, the Hotel Guest’s liability and, accordingly, the Ordering Party’s liability for damage caused to the Service Provider, other Hotel Guests, Hotel staff or any other third party is based on the provisions of the Civil Code.
  4. Hotel Guests staying at the Hotel with children under the age of 13 should ensure constant supervision of such children – i.e., first of all, ensure that the children are on the Hotel premises in the presence of the Hotel Guests and under their care.
  5. After checking in at the Hotel, Hotel Guests should familiarise themselves with the equipment in the room and keep it in good condition. In the event of noticing any destruction, damage, deterioration, lack of functionality of room equipment, etc., the Hotel Guest should immediately notify the Hotel Reception. In the absence of such a notification from the Hotel Guest and should the Hotel staff discover destruction, damage, deterioration, lack of functionality of the room equipment etc., the Hotel Guest shall be held financially liable for the damage in accordance with the price list.
  6. The provision of point 5 shall also apply accordingly if the Hotel Guest notices any destruction, damage, deterioration, lack of functionality of the room equipment, etc. during the stay at the Hotel.
  7. The Service Provider reserves the right to charge the Hotel Guest’s payment card with the amount equivalent to the compensation due to the Service Provider for the damage caused by the Hotel Guest, for which the Hotel Guest is liable, as ascertained after his or her departure. If it is not possible to charge the card (e.g. due to lack of card data), the Service Provider reserves the right to claim damages from the Hotel Guest in any legally permissible manner.
  8. Should the Hotel Guest violate the provisions of the Terms and Conditions, the Service Provider may refuse to provide further Services to the Hotel Guest and require him or her to vacate the Hotel. The Hotel Guest is obliged to immediately comply with the Service Provider’s request, pay the amount due for the stay and other Hotel Services and (if applicable) pay compensation for the damage caused and vacate the Hotel.
  9. The Service Provider has a statutory lien on items brought by the Hotel Guest to the Hotel to secure the Service Provider’s receivables for fees, remuneration and compensation due for the Services provided by the Hotel.
  10. The Hotel Guest acknowledges the provisions and is responsible for violations of the provisions of the Terms and Conditions listed in the annex to the Terms and Conditions entitled ‘Fines’, which is an integral part thereof.

§ 11 RETURN OF LEFT ITEMS

  1. Items left in the hotel room after the Hotel Guest’s departure shall be – after receiving instructions from the Hotel Guest – sent back to the address given and at his or her expense.
  2. In the absence of such instructions from the Hotel Guest, the Service Provider shall store any left items for a period of three months. After this period, these items shall be considered left by the Hotel Guest with the intention of abandonment and thereby become the property of the Service Provider, who may, in particular, donate them to charity.
  3. Items of food left by Hotel Guest in the hotel room shall be disposed of during room cleaning.

§ 12 ADDITIONAL PROVISIONS

  1. The hotel has the option of receiving payment for a local tax in the amount in accordance with applicable regulations.
  2. The possession and use of drugs prohibited by law is strictly prohibited in the Hotel.
  3. Dangerous items such as weapons, ammunition, flammable materials, illumination, etc., cannot be stored in hotel rooms.
  4. The Hotel uses a system of room entry cards. Losing the card incurs a one-time charge of PLN 50 gross.
  5. Hotel Guests’ personal data is processed in order to provide the Hotel Services. The administrator of personal data is Hossa.biz Sp. z o. o. Full information on the Hotel’s personal data policy is attached to these Terms and Conditions and is available at www.radissonblusopot.pl and at the Reception.
  6. Acquisition and door-to-door sales are prohibited on the premises of the Hotel.
  7. It is forbidden to make excessive noise, cause unpleasant odours and perform other activities that disturb, harm or annoy other Hotel Guests on the premises of the Hotel.
  8. Hotel Guests are not allowed to make any changes to the hotel rooms and their equipment, except for a slight rearrangement of furniture and equipment, without affecting their functionality and safety of Hotel Guests.

§ 13 CLAIMS AND DISPUTES

  1. All comments related to the stay should be reported to the Hotel Reception (by phone or in person). They shall be considered immediately by the Hotel management.
  2. Any claims regarding Hotel Services should be submitted by Hotel Guests in writing to the following e-mail address: info.sopot@radissonblu.com
  3. Claims should be submitted immediately after the occurrence of the event giving rise to the claim, or not later than within 3 days from the date of such an event, and not later than within 14 days from the date the Hotel Guest vacates the Hotel.
  4. The Service Provider shall consider the claim and inform the Hotel Guest about how the claim shall be resolved in writing via e-mail to the e-mail address given in the claim, within 14 days from the date of its receipt. If the claim cannot be considered within 14 days, the Service Provider shall notify the Hotel Guest about the reasons for the delay and the expected date of its consideration.
  5. The competent court to settle disputes between the Hotel Guest and the Service Provider is the court competent for the registered address of the Service Provider.

§ 13 AMENDMENTS TO THE TERMS AND CONDITIONS

  1. The Service Provider reserves the right to amend these Terms and Conditions.
  2. The amendment is effective from the moment when the amended Terms and Conditions are published on the website www.radissonblusopot.pl and displayed at the Hotel Reception.

ANNEX NR. 1

Fines:

  1. Smoking tobacco products, electronic cigarettes, etc. inside the facility and in the hotel room (including the balcony as an integral part thereof) – PLN 500
  2. Additional room cleaning – PLN 500
  3. Replacement of bed linen as a result of soaking or soiling – PLN 150
  4. Cleaning of corridors and other common parts of the facility as a result of the behaviour of guests and/or persons under their care – PLN 500
  5. Unauthorized parking outside designated zones - PLN 1000
See on the map
This website uses COOKIES.

By browsing it you accept our cookies policy, according to your browser settings. Read more about Privacy Policy.

OK, close